Privacy

Privacy and data handling

Service Desk Builder is designed to let IT leaders run the health check before committing to the wider toolkit. We only collect the information needed to operate the product, manage accounts, and support billing.

Assessment responses entered before sign-in are used to generate the result on-screen. When you create an account, your saved workspace, subscription status, and contact details are stored with the providers required to run the service.

Payments are processed by Stripe. Authentication is handled by Clerk. If you contact us through the site, enquiry emails are sent using Resend. We do not sell customer data.

AI Readiness Audit — Freshservice data handling

What we read from your Freshservice account

  • Solution categories, folders, and articles (KB health)
  • Canned responses (content and variable usage)
  • SLA policies and business hours configuration
  • Agent groups and agent list (counts and group sizes only)
  • Ticket fields configuration
  • Service catalogue categories and items
  • Tickets from the last 90 days (category, priority, assignment, and SLA fields only — no ticket body, subject, or requester data)

What we store

Only computed scores and metrics — overall score, dimension scores, issue summaries, and the AI analysis output. We store your Freshservice subdomain so you can view your audit history. No raw ticket data, no ticket content, no requester names or emails.

What we never store

  • Your Freshservice API key — used in-session only and discarded immediately after the audit completes
  • Ticket subject lines, descriptions, or resolution notes
  • Requester names, emails, or any end-user PII
  • Agent names or emails beyond what Clerk stores for your account

Retention and deletion

Audit results are retained until you delete your account. You can delete individual audits or your entire account at any time from your account settings. Deletion removes all stored scores and analysis from our systems.

If you need a formal privacy response, a deletion request, or details on subprocessors before procurement, email hello@servicedeskbuilder.com.

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