Service Desk Performance Audit
A human expert analyses 12 months of your Freshservice data — trends, SLA breaches, root causes — and hands you a prioritised 90-day roadmap. Delivered inside a week.
Founding customer rate: £745 for the first 10 audits
In exchange for a testimonial and permission to use anonymised findings in our benchmark dataset.
What's included
Also available
A free, self-serve scan of your Freshservice or Zendesk configuration — scored across the same seven dimensions, useful before an audit call.
Works with Freshservice and Zendesk. Scores seven dimensions that directly determine how well your service desk performs, from knowledge content and ticket data to SLAs, response libraries, routing, and self-service setup.
Free Audit
No account needed. No credit card.
Self-Service Analysis
Not a subscription. Pay once, own the report.
| What you get | Free | £299 | £995 |
|---|---|---|---|
| Overall score | |||
| Six pillar scores | |||
| Initial recommendations | |||
| Detailed findings | |||
| Full recommendations | |||
| Detailed priorities | |||
| 90-day improvement roadmap | |||
| Executive audit report | |||
| Human review* | |||
| Results walkthrough* |
*Delivered personally by me, not automated.
View a sample report (PDF)
See exactly what you get before paying
Satisfaction guaranteed
Full refund if we don't identify 5+ actionable issues
Why it's worth £299
Do I need to pay to see my score?
No. The audit is free to run. You get your overall score, all 7 dimension scores, and the top issue per dimension at no cost. You only pay if you want the full Self-Service Analysis with the full issue list, specific fixes, and the PDF.
Can I re-run the audit after making fixes?
Yes. Each audit is stored separately in your dashboard so you can track improvement over time. Up to 20 audits are saved per account.
Is the £299 a subscription?
No. It's a one-time payment for the full Self-Service Analysis from that audit run. The free score is always free. There is no recurring charge.
Does the audit work on any Freshservice plan tier?
Yes. The audit works on Growth, Pro, and Enterprise. Scoring is based on configuration quality, not which features your plan includes.
Does it work on any Zendesk plan?
Yes on Support and Suite plans. Dimensions relying on plan-gated features like SLA policies are scored with that context rather than failing the whole audit.
Is my API key stored?
No. Your API key is used only during the scan and never written to a database or log. Once the audit completes, the credentials are discarded.
Connect your Freshservice or Zendesk account and get a scored breakdown of your configuration gaps — in under 2 minutes. No login, no credit card. Free to run.
Run free Service Desk Health ScanNeed help interpreting your results? Contact us directly