Start your Performance Audit

Tell me about your service desk.

This is where the audit begins. These details give me the context to run your Service Desk Performance Audit — technology-supported analysis with expert human review — and check it's a genuine fit before anything is invoiced.

Report within a week of your completed audit Expert-reviewed · works alongside your ITSM platform

How the audit works

1You send these details and I confirm the audit is a good fit — I'll say so honestly if it isn't. Nothing is invoiced until we've agreed to go ahead.
2You complete the detailed online audit and share relevant context; we have a short discovery call where it helps.
3The platform produces the initial analysis; I personally review, edit and quality-assure every finding.
4You receive the executive report and prioritised 90-day roadmap, with a results walkthrough included.

Your details

Full name *

Work email *

Company name *

Job title *

Your service

Approximate employee count *

Size of internal IT / support team

A rough number is fine.

Current service desk / ITSM platform *

Approximate monthly ticket volume

Biggest service desk challenges

Select any that apply.

In your words

What makes you feel the service should be performing better? *

What would a successful improvement look like over the next 3–6 months?

Optional.

Desired timeframe

Please don't include passwords, API keys or sensitive ticket contents in this form. If we go ahead, we'll agree a secure way to share any evidence.

No payment is taken now. I'll confirm fit before anything is invoiced.