Free Service Desk Health Check

How is your service desk really performing?

A quick, self-serve check across the six pillars of a high-performing service desk. Around three minutes, no sign-up. You'll get an indicative maturity score, your biggest opportunity, and where to focus first.

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Incident Management

How quickly and consistently disruptions are resolved.

Are incidents resolved within clearly defined, agreed target times?

Is there a consistent way to prioritise and escalate incidents?

Service Requests

How efficiently routine requests are fulfilled.

Are common service requests fulfilled through a defined catalogue and workflow?

Are routine requests handled without repeated manual back-and-forth?

Knowledge Management

How well knowledge is captured, maintained and reused.

Is knowledge captured and kept current so issues aren't solved from scratch each time?

Can users self-serve answers to common questions?

Automation and Efficiency

How much repetitive work is automated or removed.

Is repetitive, low-value work automated where it sensibly can be?

Are tickets routed to the right team automatically rather than by hand?

Asset and Service Management

How well assets and services are tracked and governed.

Do you have an accurate view of the assets and services the desk supports?

Are changes to services managed in a controlled, predictable way?

Reporting, Leadership and User Experience

How clearly performance is reported and how users experience the service.

Does your reporting drive decisions, rather than just describe the past?

Do you have a reliable read on user experience and satisfaction?

Indicative self-assessment. The paid Performance Audit verifies it against your real data. Explore the audit