Connect your Zendesk instance read-only and get a free service desk health score across seven dimensions — plus the single change that will move it the most, computed from your own Guide, macros, triggers, forms and SLA policies.
What the scan gives you
An overall health score out of 100
A score for each of the seven dimensions
Your single weakest dimension, with one specific finding
A prioritised view of what to fix first
What proper analysis means
Every finding is computed from your Zendesk objects and comes with a number, what good looks like, and one specific fix. Examples of the shapes it produces (illustrative figures):
Macros
“Only 6 of your 41 macros were applied in the last 7 days — the rest dilute Copilot suggestions and bury the replies agents actually use.” The scan reads real usage, not just counts.
Routing & Automation
“Two triggers assign to the same group and 22% of tickets are reassigned before resolution — one routing rule to fix, not a training problem.”
Knowledge Base (Guide)
“Your highest-volume request type has no published Guide article — a specific, deflectable gap with an hours cost attached.”
SLA Configuration
“A single catch-all SLA policy covers every ticket, so Urgent and Low are measured identically — no differentiation by priority, group or form.”
Scored across seven dimensions
Metrics only — your ticket data never leaves your instance
The scan connects with your Zendesk subdomain, admin email and a read-only API token, and computes aggregate metrics in memory. We store only computed scores — never raw ticket bodies, subjects, requester names or emails. The API token is used for the scan and never written to any store.
Keep it in the dashboard. Track your score over time and re-scan on a schedule — and when you want expert review and a prioritised 90-day roadmap on top of your results, add the Expert Audit.
Free, read-only, five minutes. Get your score and your biggest opportunity.
Run my free scan