Done-for-you remediation
We'll fix it for you.
You've got the Readiness Blueprint. We implement the fixes in your Freshservice instance, re-run the audit, and hand over the changes so your AI readiness work actually gets done.
Typical engagement: 2-4 weeks. Pricing from £2,500 depending on issue count and effort.
Delivery snapshot
Blueprint to measurable improvement
Blueprint fixes implemented
We work from the exact issues your audit found rather than a generic Freshservice checklist.
Before/after score
The engagement ends with a re-audit so you can show whether the changes moved the readiness score.
Handover document
You get a plain-English record of the changes, assumptions, and maintenance points.
What's included
- Implementation of the fixes identified in your Readiness Blueprint
- Freshservice configuration changes across the relevant seven readiness areas
- Before and after re-audit with score delta
- A handover document explaining what changed and what to maintain
What's not included
- Freshservice licence upgrades or plan changes
- Custom app development or bespoke integrations
- Long-running managed service desk operation
- Resolver-team process ownership outside the Blueprint scope
Process
A short engagement with a clear before and after.
Blueprint review call
We walk through your report, agree the practical scope, and check access constraints before any work starts.
Fixed-price quote
You get a defined scope and price based on issue count, effort, and Freshservice complexity.
Implementation
An ITIL-experienced service desk specialist applies the agreed fixes in your instance.
Re-audit and handover
We run the audit again, show the score movement, and hand over what changed.
Ready when the Blueprint is ready
Turn the report into implemented change.
Send the Blueprint across before the call if you already have it. If not, run the audit first so the scope is based on your actual Freshservice setup.
Book a scoping call