Done-for-you remediation
We'll fix it for you.
You've got the Self-Service Analysis. We implement the fixes in your Freshservice instance, re-run the audit, and hand over the changes so your improvement work actually gets done.
Typical engagement: 2-4 weeks. Pricing from £2,500 depending on issue count and effort.
Delivery snapshot
Self-Service Analysis to measurable improvement
Self-Service Analysis fixes implemented
We work from the exact issues your audit found rather than a generic Freshservice checklist.
Before/after score
The engagement ends with a re-audit so you can show whether the changes moved the readiness score.
Handover document
You get a plain-English record of the changes, assumptions, and maintenance points.
What's included
- Implementation of the fixes identified in your Self-Service Analysis
- Freshservice configuration changes across the relevant seven readiness areas
- Before and after re-audit with score delta
- A handover document explaining what changed and what to maintain
What's not included
- Freshservice licence upgrades or plan changes
- Custom app development or bespoke integrations
- Long-running managed service desk operation
- Resolver-team process ownership outside the Self-Service Analysis scope
Process
A short engagement with a clear before and after.
Self-Service Analysis review call
We walk through your report, agree the practical scope, and check access constraints before any work starts.
Fixed-price quote
You get a defined scope and price based on issue count, effort, and Freshservice complexity.
Implementation
An ITIL-experienced service desk specialist applies the agreed fixes in your instance.
Re-audit and handover
We run the audit again, show the score movement, and hand over what changed.
Ready when the Self-Service Analysis is ready
Turn the report into implemented change.
Send the Self-Service Analysis across before the call if you already have it. If not, run the audit first so the scope is based on your actual Freshservice setup.
Book a scoping call