An independent review of your service desk performance, processes and operating model — with a prioritised 90-day improvement plan.
Delivered within 7 days of receiving the agreed audit evidence.
Symptoms
Response looks acceptable, but resolution takes too long
The backlog never meaningfully falls
The same requests keep coming back
Analysts spend too much time routing and chasing
Service reports are full of metrics but drive few decisions
Users quietly bypass the service desk
SLAs have become the target instead of the user outcome
Automations exist, yet manual work keeps increasing
What I review
The exact checks depend on the evidence available, but the audit covers five areas:
Demand and workload
Service performance
Process and workflow
Efficiency
Operating model
What I need from you
Keeping your data safe
What you receive
Performance Scorecard
A clear view of where the service is performing well and where it's being constrained.
Priority Findings
The highest-impact problems, ranked so the team knows where to focus first.
Evidence
The operational signals or data behind each finding — no unsupported opinions.
Quick Wins
Changes you can potentially implement straight away, without a project.
90-Day Roadmap
Recommendations sequenced into a practical improvement plan.
Leadership-Ready Report
A concise document you can take straight to IT leadership.
Review Call
A walkthrough with me to discuss the findings, challenge assumptions and agree the priorities.
Human-led methodology
Service Desk Builder's technology processes your service evidence, identifies patterns and makes the checks consistent and repeatable. That's the leverage. But it isn't the judgement.
Yes, AI and automation are part of how the analysis is done. They're a tool in the process, not the selling point.
Why me
I run an IT operations team supporting around 450 users in a complex engineering environment. I've owned service performance and delivered real improvement — a programme that contributed to a 91% reduction in average resolution time and a 90% reduction in first-contact time, and a Windows 11 rollout across 538 laptops. This audit is the assessment I'd run if you brought me in.
Max Hazell
More about MaxPrice
One-off IT Support Performance Audit — everything above included.
I only take on a limited number of audits at one time, because every report is personally reviewed. There's no artificial discount and no countdown — just a fixed price for a piece of work done properly.
Nothing is invoiced when you apply. I confirm the audit is a genuine fit for your service first — the £995 is only charged once we've agreed scope.
Book Your Performance AuditWhat happens after
Once you have the findings and the roadmap, you can:
There's no obligation to purchase implementation support.
FAQ
£995, delivered within 7 days of receiving the agreed audit evidence. Independent, human-led, and yours to keep.
Book Your Performance Audit